Shipping costs vary and are visible at checkout.
As a marketplace, all of our products are dispatched by the individual brands who form part of the Glassette community. With this in mind, there may be multiple shipping charges applied at checkout.
Delivery times vary, please see below:
Ready to order products: we will typically aim to have your order with you within 3-5 business days.
Made to order products: please refer to the product information and specific brand delivery information. Lead times may vary.
To ensure you receive your Glassette order in the best condition possible, we have partnered with UPS. Most of our brand partners will ship to you using UPS. Some of our brand partners will ship to you using their chosen logistics partner, where this is the case it is detailed in the product listing page.
Each brand will prepare and ship your items to you directly, therefore, if purchasing from multiple partners in a single order, it is likely that you will receive your order in several deliveries.
If your query relates to an order which has already been placed, please email email@example.com with your order number and/or tracking and we will revert with next steps as soon as possible.
We hope you are happy with your Glassette purchase. However, if you would like to return your item you have 14 days to notify us (firstname.lastname@example.org) from the date of receipt. You will have a further 14 days to send your item back to the Partner after receiving a response from Glassette. The returns period will expire 28 days from the day on which you receive the goods that you have ordered.
Please note that you, the customer, are responsible for the safe return of the product to the partner. Therefore you are liable for any mishandling of the product and damage caused from receiving the product to it being received back into the brand partners facility. We ask that you consider the means of transit back to the partner carefully to ensure your return arrives in the condition it was received in.
Made to order products and original art are non-refundable. These can be products such as art, ceramics and/or sculpture. When a product is non-refundable, it is stated in the 'view details' section on the product listing page.