Shipping

Delivery

How much does delivery cost?

Shipping costs vary and are visible at checkout.

As a marketplace, all of our products are dispatched by the individual brands who form part of the Glassette community. With this in mind, there may be multiple shipping charges applied at checkout.

How long will it take to receive my order?

Delivery times vary, please see below:

Ready to order products: we will typically aim to have your order with you within 3-5 business days.

Made to order products: please refer to the product information and specific brand delivery information. Lead times may vary.

What shipping method do you use?

To ensure you receive your Glassette order in the best condition possible, we have partnered with UPS. Most of our brand partners will ship to you using UPS. Some of our brand partners will ship to you using their chosen logistics partner, where this is the case it is detailed in the product listing page.

How will I receive my items?

Each brand will prepare and ship your items to you directly, therefore, if purchasing from multiple partners in a single order, it is likely that you will receive your order in several deliveries.

 

If your query relates to an order which has already been placed, please email support@glassette.com with your order number and/or tracking and we will revert with next steps as soon as possible.

 

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Our Returns Policy 

We hope you are happy with your Glassette purchase. However, if you would like to return your item you have 14 days to notify us (returns@glassette.com) from the date of receipt. You will have a further 14 days to send your item back to the Partner after receiving a response from Glassette. The returns period will expire 28 days from the day on which you receive the goods that you have ordered.

How to return or exchange a product:

1. 1. Contact returns@glassette.com with your order reference number (within the above period) to let us know you will be returning your purchase to the brand.
2. 2. We will respond with the return address.
3. 3. Package your order securely and send it back to the brand partner.
4. a. You are responsible for the cost of the return shipment.
5. b. We advise using a tracked service to ensure your delivery makes it back to the brand partner safely and securely. Please retain your proof of postage.
6. 4. Your order will be refunded once the returned product is received and verified by the brand partner.

Please note that you, the customer, are responsible for the safe return of the product to the partner. Therefore you are liable for any mishandling of the product and damage caused from receiving the product to it being received back into the brand partners facility. We ask that you consider the means of transit back to the partner carefully to ensure your return arrives in the condition it was received in.

What you cannot send back for a refund or exchange

Made to order products are non-refundable. These can be products such as art, ceramics and/or sculpture. When a product is non-refundable, it is stated in the product copy on the product listing page.